Starting in spring 2025, the Canada Revenue Agency (CRA) will transition to online mail as the default method for delivering most business correspondence. This change aligns with the CRA’s commitment to improving service delivery and means that businesses will no longer receive paper mail for most notices and correspondence. Instead, all communications will be available through the CRA’s secure online portal, My Business Account.
Who Does This Affect?
This transition applies to:
- New business number and program account registrations
- Existing businesses registered for My Business Account
- Businesses with authorized representatives using Represent a Client
How to Prepare
To ensure a smooth transition, businesses should:
- Sign in to or register for My Business Account
- Update their email address on file to receive CRA notifications when new mail is available
- Add up to three email addresses per program account, including those of authorized representatives
If you need guidance on how to register for My Business Account, please refer to this guide.
Requesting Paper Mail
For businesses that prefer to continue receiving paper mail, a request must be made using Form RC681 – Request to Activate Paper Mail for Business, available through My Business Account starting May 2025.
For more details, visit the CRA’s official page at canada.ca/cra-business-mail-online.